PILATES AND PHYSIOTHERAPY TERMS AND CONDITIONS 

  • We require 24 hours notice if you are unable to attend a class or appointment. If you do not cancel or reschedule your class or appointment outside of the 24 hour time frame or are a no-show/absent from your class or appointment you will be charged for the FULL SESSION AMOUNT. 

  • Single class Sessions are valid for 14 days and are activated on the date of purchase. 

  • 5 Session Packs are valid for 2 months and are activated on the date of your first class booking. 

  • 20 and 10 Session Packs are valid for 3 Months and are activated on the date of your first class booking. 

  • All sessions and packs are non-refundable and are not transferable between individuals and cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only. 

  • Membership Direct Debits are activated on the date of your first class booking, automatically renewing on the same day each fortnight. Direct Debits are nonrefundable and are not transferable between individuals and cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. 

  • If you wish to cancel your Pack/Memebership Direct Debit payment, please give us 7 days written notice via email to admin@bodyalignphysio.com.au to stop the payments. If you wish to stop Pilates you must complete the remaining sessions of your pack as these cannot be refunded or transferred to other clients. 

Class Bookings & Attendance 

  • A minimum of two people are required for a class to proceed for both equipment and reformer classes. A minimum of four people are required for a class to proceed for mat classes. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 6 months in advance. 

  • Bookings are made via our app or in the studio. Call (02)44542309, Email:admin@bodyalignphysio.com.au 

  • Make-up classes – It is the participants responsibility to arrange their own makeup class and in some instances unfortunately this may not be possible. Make up classes MUST be completed within pack expiration dates. 

Payment Policy 

  • Payment must be made upon booking, no exceptions. To book into a class you must either have credits in your account or pay at the time of booking. Your nominated credit card will be stored on file via the Mindbody App. 

Child Attendance Policy 

  • Body Align Physio does not offer childcare services. During Pregnancy/Postnatal Pilates classes we have a reception staff member available to assist you in the supervision of your child. During the class your child remains the responsibility of the parent. Once babies are mobile it is no longer safe for them to attend Mums and Bubs classes. Children under 16 years of age are more than welcome attend with their parents during classes however during the class the child remains the responsibility of the parent. 

Personal Agreement 

  • Body Align Physio does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Body Align Physio staff member. 

  • I understand that I am participating in Body Align Physio physiotherapy, classes, Health Programs and Workshops offered by Body Align Physio during which I will receive information and instruction about movement and health. 

  • I understand that the practice of Pilates and Yoga involves physical exertion that may be strenuous and may cause injury, and I am fully aware of the hazards involved. 

  • I also understand that it is my responsibility to consult with a physician prior to and regarding my participation in Pilates, Health Programs and Workshops. 

  • I represent and warrant that I am physically fit and have no medical condition that would prevent my full participation in Pilates, Health Programs and Workshops. 

  • In consideration of being permitted to participate in Physiotherapy, Pilates, Health Programs and Workshops offered by Body Align Physio, I agree to assume the full responsibility for any risks, injuries or damages, known or unknown, that I may incur as a result of participating in these sessions, classes or workshops. 

  • I acknowledge that it is my responsibility to inform the instructor when I begin a class of any injury or other condition that might affect my ability to participate, and to inform the instructor at each class I attend. I also acknowledge that if I do wish to receive hands-on assistance, it is my responsibility to inform the instructor when an assist has gone as far as I desire at that time. 

  • 24-Hour Cancelation Policy: In regards to all appointments and classes, I understand that if I do not allow at least 24 hours notice before cancelling or changing a scheduled session I will be responsible for the full service charge. 

I have carefully read the above terms and conditions and Waiver of Liability and fully understand that by purchasing a class or attending an appointment that you voluntarily agree to the above terms and conditions